Contact information

Contact Information

We’re here to help and are committed to providing fast, reliable support for every customer.

If you have any questions about your order, need assistance with a product, or require support for returns or exchanges, please contact us using the details below.

Email Support
📧 info@primepetsupplies.com

Customer Support Availability
🕒 24 hours per day, 7 days a week

We aim to respond to all inquiries within 24 hours, and often much sooner.

For the fastest resolution, please include the following in your message:

• Your order number
• The email address used at checkout
• A brief description of your concern

Before initiating a chargeback or payment dispute, we strongly encourage you to contact our support team. Most issues can be resolved quickly and efficiently through direct communication.

Thank you for choosing Prime Pet Supplies. We appreciate your trust and look forward to assisting you.